Refund and Returns
Cancellations & refund policy
Any order that is cancelled either wholly or partially, before being packed leaving our nurseries is guaranteed a full refund. You may cancel an order after it has been dispatched if delivery is refused or if you return the goods in the original packaging within 7 working days of your receipt of the goods. We will not be responsible for the cost of the carriage..
We do recommend that you obtain tracking information in the event that an item may go missing as this will allow you to claim against the carrier. On cancellation, you acknowledge that the goods are not damaged and that you accept risk on returning the goods. We are unable to refund the carriage charge on unwanted goods. Refunds are processed once the goods arrive back with to us.
Please note that the right to cancel and receive a refund will not apply if your order contains personalised goods such as engraved plaques.
Where products supplied are damaged, incorrect or faulty we will either replace the item or issue a full refund within 30 days of notice. We may request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods
We are committed to providing an excellent service and will always welcome your comments. If you have any comments or enquiries regarding this website or the products, please email us on firstname.lastname@example.org
For account and trade customers
All first time trade purchases must be paid in full at time of order.
Regular trade customers are welcome to set up net 30-day account upon completion of a credit application and subject to approval and credit limit.
Future purchases for trade customers who have been granted terms have 30 days from time of order to make payment. If an order is not to be delivered within the 30-day period, the trade customer must put a deposit of 50% of the tree value in order to hold the goods. The balance must be paid within 30 days of delivery.