Terms & Conditions ANNOUNCEMENT In order to keep up with demand, there will sometimes be a delay in the number of orders we can pack and in the delivery time. Please allow for this, especially if you want your tree on a specific date. Our couriers are also be under pressure so we hope you will be patient and kind. Please get in touch with any queries or worries and we will do our best to help. We apologise for any inconvenience, but we are all working extra hours to cope with the increased demand. Thank you for your continued support. HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION You can access all your personally identifiable information that we collect online and maintain by [description of the company access procedure]. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. THE WAY WE USE INFORMATION We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our mailing list as well as updates on our new products and services. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. HOW TO CONTACT US Should you have other questions or concerns about these privacy policies, please call us at (0)1588-878 878 or send us an email at info@treesdirect.co.uk. Surcharges: All BT (Northern Ireland) £12 All DG & TD (Scottish Borders) £5.10 PO30 & PO41 (Isle of White) £15 HS1-9 IV41-56 KA27-28 KW15-17 PA20 PA41-49 PA62-76 PH42-44 ZE1-3 (All Scottish offshore) £20.10 SECURITY Treesdirect.co.uk is a secure website. We ensure that the information that you provide to Trees Direct is handled and stored securely. Treesdirect.mybigcommerce.com maintains the highest levels of security to protect our customers. Our website uses high level SSL encryption technology to provide advanced security for online transactions. Each order is processed securely, using Sage Pay. By using Sage Pay you are guaranteed your transaction details are kept secure and confidential. Your payment details are encrypted and a secure link is created between your own computer and SagePay/Protx’s servers to complete the sale of goods. OUR COMMITMENT TO PRIVACY Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. THE INFORMATION WE COLLECT This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name Address Email address Phone number On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are: Name Address Phone Number (etc.) PAYMENTS The prices of the goods are as stated on the website and are inclusive of any applicable value added tax. We accept Mastercard, Maestro, Electron, Solo, Delta, and Visa. Card payment is taken at the time of ordering. Trees Direct use Sage Pay for assured secure online payment for all of our customers. AB37-38 AB41-56 IV1-40 IV52-54 IV63 KW1-14 PH15-26 PA21-40 PH15-41 PH49-50 (Scottish mainland) £8.70 Follow Trees Direct on Instagram treesdirect Summer into Autumn #fieldofsheep #downtotheriver # A New Crab Apple, #perfecttree #smallgardens #good Bluebells in the garden. #Englishbluebells sunnyda Roes from Trees Direct #cecilebrunner #climber#blo New Beginnings, #flowerpower #springtime Dwarf Weeping Cherry 'Snow Showers' #beautifull#ea Magnolia Stellata #inourgarden #delightful #shrubl Magnolia Stellata #Spring is arrivng #comingintobl Follow on Instagram
