Contact us for Help & Support At Trees Direct we take great pride in supporting our customers, and offering advice from a helpful team of experts. On this page, you will find some of our most FAQs and we hope that these can be of use to help you. Otherwise, there is also a contact form, where you can ask the team a question, find out about product availability, or simply need to know something else. Please submit the form with all the monitory fields marked(*) and out team will aim to get back in touch with you within 48 hours. Your name Your email Your phone number Please tick this box to confirm that you agree with the terms and conditions that are stated in the Privacy Policy. * Please tick this box if you would like to receive marketing emails from trees direct regarding the latest offers, product ranges and much more. Your message Our Popular FAQs What does bare rooted mean? Bare rooted is a field-grown tree, that we would lift and send directly to you. We can only do this when the trees are dormant in the winter usually between November to March. What is the gift wrap? The gift wrap is the pot the tree comes in dressed in a hessian sack and a satin or gingham ribbon tied in a bow. I ordered multiple trees but less than the number of boxes have arrived. It's well worth making sure to open the boxes to see if we have packaged multiple items in the same box. The tree I am looking at say ‘available on backorder' what does this mean? This means that the item is currently out of stock but is expected back in stock soon and you can still place an order for when the item arrives back in stock.
