Terms & Conditions HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION You can access all your personally identifiable information that we collect online and maintain by [description of the company access procedure]. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. THE WAY WE USE INFORMATION We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our mailing list as well as updates on our new products and services. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. HOW TO CONTACT US Should you have other questions or concerns about these privacy policies, please call us at (0)1588-878 878 or send us an email at info@treesdirect.co.uk. SECURITY Treesdirect.co.uk is a secure website. We ensure that the information that you provide to Trees Direct is handled and stored securely. Treesdirect.co.uk maintains the highest levels of security to protect our customers. Our website uses high level SSL encryption technology to provide advanced security for online transactions. Each order is processed securely, using Paypal or Paypal’s Card processing gateway. By using Paypal you are guaranteed your transaction details are kept secure and confidential. Your payment details are encrypted and a secure link is created between your own computer and paypals servers to complete the sale of goods. OUR COMMITMENT TO PRIVACY Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. THE INFORMATION WE COLLECT This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name Address Email address Phone number On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are: Name Address Phone Number (etc.) PAYMENTS The prices of the goods are as stated on the website and are inclusive of any applicable value added tax. We accept Mastercard, Maestro, Electron, Solo, Delta, and Visa. Card payment is taken at the time of ordering. Trees Direct use Paypal for assured secure online payment for all of our customers. DELIVERY Our trees are watered before being packed in cardboard boxes, where possible by our experienced staff on site. All orders are sent out via courier on an overnight service, though for some postcodes this is not possible. In the current climate an order can sometimes be delayed through no fault of ours, therefore we encourage customers to allow leeway when booking in gardeners or deliveries for birthdays. While we endeavour to deliver on your preferred delivery date, we may occasionally be limited on the amount that can be collected by couriers per day especially during peak periods in the year. We will contact you if delivery is delayed. When the tree arrives, open and remove it carefully from the box. If planting it immediately, follow instructions on the label attached to the tree and water well. If there is a delay in planting, leave the tree in a protected area and periodically check if tree needs water. Bare rooted tree orders will come with their own set of instructions on how to care for the trees before planting. Please note bare-rooted trees are only available from November to late March/April when the weather is cold and the trees are dormant. Once your tree is planted it will spread its roots, and will grow to give years of pleasure and help our wildlife. Please remember that the image of a full-grown tree is one that takes many years to reach. It is important to be aware that the tree you order will not be a replica of an image shown on our website. The trees obviously differ from the images shown as each tree is subtly different. The size of the trees is approximate to that stated on our website. A tree is a living being and the quality, shape and health of the tree is our priority and a better shaped healthy tree chosen might be slightly smaller than stated. If your order does not have a preferred delivery date, we will send out either the same day if before 12pm on a weekday or the next week-day. However, during peak times this may not be possible and delays may occur. Please note there is a box ‘Order Notes’ for any extra information you think we might need or where the tree can be left if no one in when delivered. In the event that we are not able to fulfil your order or we decide the tree or shrub is not up to standard, we will offer a refund to your original payment method. Or offer an alternative to the original tree. Orders for engraved plaques can take up to 3 – 5 working days. If placing an order with a plaque, please allow for this if selecting a preferred date. There are no deliveries on Bank Holidays and Weekends. The delivery charges below are based on your entire order, not on individual products. Gift Vouchers – no delivery charge for posting of the card. £3.00 for order up to £12.49 in value £8.75 for orders £12.50 – £34.99 in value £11.75 for orders £35.00 – £44.99 in value £18.80 for all orders over £45.00 in value SURCHARGES FOR BELOW POSTCODES. Lower Scotland AB*, PH1*, PH2*, PH3*, PH4, PH5*, PH6*, PH7*, PH8*, PH9*, PH10*, PH11*, PH12*, PH13*, PH14*, PH15*, PH16*, PH17*, PH18*,PA1*, PA2*, PA3*, PA4*, PA5*, PA6*, PA7*, PA8*, PA9*, PA10*, PA11*, PA12*, PA13*, PA14*, PA15*, PA16*, PA17*, PA18*,PA19*, PA20*, PA21*, PA22*, PA23*, PA24*, PA25*, PA26*, PA27*, PA28*, PA29*, PA30*,PA31*, PA32*, PA33*, PA34*, PA35, PA36*, PA37*, PA38*, PA39*, PA40*, PH49*, PH50*, PA79*,KA1*, KA2*, KA3*, KA4*, KA5*, KA6*, KA7*, KA8*, KA9*, KA10*, KA11*, KA12, KA13*, KA14*,KA15*, KA16*, KA17*, KA18*, KA19, KA20*, KA21*, KA22*, KA23*, KA24*, KA25*, KA26*, KA29*, KA30*,G1*, G2*, G3*, G4*, G5*, G6*, G7*, G8*, G9*, G10* G11*, G12*, G13*, G14*, G15*, G16*, G17*, G18*, G19*, G20*, G21*, G22*, G23*, G31*, G32*, G33*, G34*, G40*, G41*, G42*, G43*, G44*, G45*, G46*, G47*, G48*, G49* G50*, G51*, G52*, G53*, G54*, G55*, G56*, G57*, G58*, G59*, G60*, G61*, G62*, G63*, G64*, G65*, G66*, G67*, G68*, G69*, G70*, G71*, G72*, G73* ,G74*, G75* ,G76*, G77*, G78*, G79*, G81*, G82*, G83*, G84*, G85*, G86*, G87*, G88*, G89*, G90*, EH*, KY*, ML*, DG*, TD*, DD*, FK* £12.50 for orders £12.50 – £34.99 in value £16.50 for orders £35.00 – £44.99 in value £23.50 for all orders over £45.00 in value Upper Scotland and Isle of Scily Postcodes HS1*, HS2*, HS3*, HS4*, HS5*, HS6*, HS7*, HS8*, HS9*, IV*, KA27*, KA28*, KW*, PA41*, PA42*, PA43*, PA44*, PA45*, PA46*, PA47*, PA48*, PA49*, PA60*, PA61*, PA62*, PA63* PA64*, PA65*, PA66*, PA67*, PA68*, PA69*, PA70*, PA71*, PA72*, PA73*, PA74*, PA75*, PA76*, PA77*, PA78*, PA80*, PH19*, PH20*, PH21*, PH22*, PH23*, PH24*, PH25*, PH26*, PH27*, PH28*, PH29*, PH30*, PH31*, PH32*, PH33*, PH34*, PH35* PH36*, PH37*, PH38*, PH39*, PH40*, PH41*, PH42*, PH43*, PH44*, PH45*, PH46*, PH47*. PH48*, PH49*, PH50*, ZE*, PO30*, TR21*, TR22*, TR23*, TR24*, TR25* £23.50 for orders £12.50 – £34.99 in value £27.50 for orders £35.00 – £44.99 in value £47.50 for all orders over £45.00 in value Isle of Wight – PO31*, PO32*, PO33*, PO34*, PO35*, PO36*, PO37*, PO38*, PO39*, PO40*, PO41* £36.50 for orders £12.50 – £34.99 in value £42.50 for orders £35.00 – £44.99 in value £47.50 for all orders over £45.00 in value Guersey, Jersey and Isle of Man – Postcodes – GY*, JE*, IM* £52.50 for orders £12.50 – £34.99 in value £60.00 for orders £35.00 – £44.99 in value £60.00 for all orders over £45.00 in value Northen Ireland – Postcodes: BT* £30.00 for orders £12.50 – £34.99 in value £47.50 for orders £35.00 – £44.99 in value £60.00 for all orders over £45.00 in value
