I wanted to say how impressed I was with the service I received.
Nothing was too much trouble when I thought the tree I bought from you..and had planted ..
Was dying…I thought it looked as if it hadn’t had enough water as the leaves were turning brown.
When I phoned to ask your advice, the young man suggested I took a photo.which I did..and sent it to him. He confirmed my thoughts…I had not watered it sufficiently…just surface water!!
So, as advised I started to water it thoroughly but not to overwater it I was told…to my delight a week later It perked up and I now have new shoots appearing😆!!
Equally, I would like to say what a pleasure it has been to place another order with you..( and pleased to say the pear tree is looking good!). No automated voice, but a warm friendly voice at the end of the phone. What a difference it made to be dealing with people that cared..no call centre..crass ‘music’…no ‘ your call is important to us’ yet kept hanging!!
Obviously a family run business and from all the other testimonials, a very successful one!
Thank you once again for your excellent service!
I can’t express too strongly my appreciation of the quality of your operation, in all its aspects. I have found you completely reliable and trustworthy. With thanks and best wishes
Just to say the trees arrived in lovely condition and were in the ground that afternoon! Can’t wait for Spring – they are already a good size and it will not be long before they are providing privacy for our garden.
Many thanks for your help and advice.
Just wanted to pass on my thanks for what you did this week to get us a replacement black poplar when ours got lost in delivery. I notified you the day that we were supposed to be doing a memorial planting on a nature reserve that we had not received the tree and by 10am you had arranged for a member of staff to hand deliver us a replacement. Exemplary customer service. I would definitely recommend Trees Direct and will be purchasing more trees from you in future. Thanks
Just to let you know that they are absolutely beautiful and the planters are the best quality I’ve seen yet. They have brightened and smartened up a drab area considerably.
So many thanks and I will probably be back in touch for more later in the year.
My beautiful hawthorn tree has arrived I love it and will cherish it. Thankful kind regards
Trees arrived today safe and well thank you for great service
Thanks a lot for this. I received the two trees today, and they look great – really pleased! Thanks so much for getting them here so quickly.
Thank you for supplying my beautiful hawthorn tree. What a wonderful service!
I just had to write to say thank you for the tree – it arrived on time, was left exactly where I asked it to be left and is a lovely healthy tree. The care taken to wrap it was appreciated, its the little touches like the bits of cane to keep the box away from the tree and the hessian bag which all the difference and clearly shows the professionals you are.
Please thank everyone who dealt with my order.
I will definitely recommend you and hope to do business again with you.
Thank you for everything the tree has arrived and we are extremely pleased.
Just a very quick “thank you” for the tree that you delivered yesterday.
Delighted with my tree. It’s already planted in it’s new home.
Just to say thanks so much. The tree arrived safely on Monday, and he is delighted with his gift!
Great thank you for the fabulous service. I’m sure she will love the tree
I am delighted with my new Janpanese Maple tree which reached me in perfect condition.
One of natures wonders arrived yesterday and thank you for the excellent customer service it’s much appreciated.
Took safe delivery of the beautiful Japanese Maple Tree and my sister-in-law was delighted.
Thank you for the excellent delivery service and phone contact to keep me updated.
I will be sure to recommend your company to all my friends and family.
The tree is lovely and will have pride of place in the garden. I will come back to you and recommend you to all my friends.
Many thanks for the lovely tree. It has been planted over the weekend and we are very happy with it.
Thank you for sending the plum and rowan trees. Both are lovely specimens and are doing well already.
Thank you so much for the trees. They arrived safely and are a handsome pair
I was impressed with the service and the quality of the trees.
Just a quick note to let you know that the recipient of the Wild Cherry you recommended was delighted with it… really delighted.
Thanks for your help and the speedy and efficient delivery up to the middle of nowhere.
I will recommend your friendly service to anyone who will listen.
Thank you very much for great customer service on time delivery and a very nice tree
My darling is very pleased